iPhone keeps saying "no sim available" after IOS 16.5 update.

I recently updated my phone about 3-4 days ago to the 16.5 update. Yesterday, may 26, I got a pop-up that said “No Sim Available” and had to press ok to clear. My phone went to SOS mode and I had to restart my phone. This morning I check my phone from waking up and my phone is back on SOS mode. So while I showered I turned my phone off and then powered it back on when I got out. I haven’t had this happen before, except when my SIM card was damaged when I was with Verizon. But that was over 7 years ago. Is anyone else having this problem after the update?

iPhone 12 mini

Posted on May 27, 2023 4:41 AM

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Posted on Aug 20, 2023 8:03 AM

Late to this thread, but thought I’d reply for those who stumble upon this with the same issue.


I’m a sales rep at Verizon and we have been seeing this issue with iPhones, models of all kinds but far less frequently with the 14 models, every single day. It’s only iPhones, so we also feel like it has to be a software issue.


Once the user gets a new SIM card or switches over to an e-sim instead, it fixes the problem. Many people have had temporary fixes with removing, re-inserting the SIM card or turning off/on airplane mode, but then it continues to happen on and off until the network seems to completely stop working on their phone.


If you’re having this problem after a recent update, you’ll likely just need to visit your carrier’s local corporate store for a new SIM card or call in and have them switch you over to an e-sim, if you have a capable model.


I haven’t had a customer come back after we’ve done this for them. This has been happening for a couple of months or so! I can’t wait until it’s fixed.

36 replies

Jul 31, 2023 12:45 PM in response to MssRaccoon

I am currently experiencing this. My carrier told me that now have to find time to go to their store and pay for a new sim as this is "not their fault". she actually laughed at me when i questioned why i not only have to find time to come in there for her to fix something that is not my fault, but also pay for this? She then laughed and told me it wasnt Verizon's fault either and if she wants me to fix it I will have to pay. I let her know that it sounds like i have no other choice at this point and hung up. GRR.

Oct 31, 2023 10:59 AM in response to IdrisSeabright

Again, maybe I’ll type it slower to help people understand.


Both privately owned AND business owned.


Work phone in my pocket, and my personal in my car.


Personal phones are not managed by the company.


Multiply this times hundreds of people in different areas / different cell towers / different carriers / different makes and models.


iOS 17.1 is a flop.


As of last night I also cannot use the remote app on my iPhone(s) to connect to any of the Apple TV’s in my house either.

Oct 31, 2023 12:29 PM in response to 55reasons

55reasons wrote:

Multiply this times hundreds of people in different areas / different cell towers / different carriers / different makes and models.

If there had been some massive failure of iPhones, it would be in the news. Something local, specific to your company's physical locations, perhaps, seems to have had a glitch.

As of last night I also cannot use the remote app on my iPhone(s) to connect to any of the Apple TV’s in my house either.

Is your ATV connected to ethernet? Or WiFi?

Dec 10, 2023 2:37 PM in response to MssRaccoon

For those, like myself, who experience this issue, I’m curious who have as your wireless service. Mine is Verizon.


While we have reason to suspect this is an Apple issue; it would be helpful to identify the iPhone type model, current iOS version and, most critically, the wireless carrier (e.g., “iPhone 13 Pro,” “iOS 17.1.2,” “Verizon”)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone keeps saying "no sim available" after IOS 16.5 update.

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