iPhone keeps saying "no sim available" after IOS 16.5 update.

I recently updated my phone about 3-4 days ago to the 16.5 update. Yesterday, may 26, I got a pop-up that said “No Sim Available” and had to press ok to clear. My phone went to SOS mode and I had to restart my phone. This morning I check my phone from waking up and my phone is back on SOS mode. So while I showered I turned my phone off and then powered it back on when I got out. I haven’t had this happen before, except when my SIM card was damaged when I was with Verizon. But that was over 7 years ago. Is anyone else having this problem after the update?

iPhone 12 mini

Posted on May 27, 2023 4:41 AM

Top-ranking reply

insomniousfire

Level 1

8 points

Posted on Aug 20, 2023 8:03 AM

Late to this thread, but thought I’d reply for those who stumble upon this with the same issue.

I’m a sales rep at Verizon and we have been seeing this issue with iPhones, models of all kinds but far less frequently with the 14 models, every single day. It’s only iPhones, so we also feel like it has to be a software issue.

Once the user gets a new SIM card or switches over to an e-sim instead, it fixes the problem. Many people have had temporary fixes with removing, re-inserting the SIM card or turning off/on airplane mode, but then it continues to happen on and off until the network seems to completely stop working on their phone.

If you’re having this problem after a recent update, you’ll likely just need to visit your carrier’s local corporate store for a new SIM card or call in and have them switch you over to an e-sim, if you have a capable model.

I haven’t had a customer come back after we’ve done this for them. This has been happening for a couple of months or so! I can’t wait until it’s fixed.

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iPhone keeps saying "no sim available" after IOS 16.5 update.

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