User profile for user: Char3984
Char3984 Author
User level: Level 1
4 points

Missing Calls and hanging up

people tell me they’ve tried calling but yet my phone never rang, ringer is all the way up, and they hadn’t been blocked there phone shows they called but my phone never and I’m missing important calls. Also every time I call someone right in the middle of the conversation, it disconnects the call. Already tried restarting it please help anyone.

Posted on May 27, 2023 12:09 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,972 points

Posted on May 27, 2023 1:28 PM

  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  4. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  5. Check to see that Do Not Disturb is set to OFF. SWIPE DOWN from the TOP RIGHT CORNER of your screen. This will reveal the CONTROL CENTER. Find the FOCUS button (should be highlighted in white if Do Not Disturb is ON) and Tap on it. This should turn OFF Do Not Disturb.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,972 points

May 27, 2023 1:28 PM in response to Char3984

  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  4. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  5. Check to see that Do Not Disturb is set to OFF. SWIPE DOWN from the TOP RIGHT CORNER of your screen. This will reveal the CONTROL CENTER. Find the FOCUS button (should be highlighted in white if Do Not Disturb is ON) and Tap on it. This should turn OFF Do Not Disturb.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Missing Calls and hanging up

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