screen is black with lines at the top

the iMac was handed down from my father-in-law, and worked perfectly fine up until yesterday. This morning, I turn it on, it had previously been in sleep mode, and it was fully black with only white lines at the top. I could barely make out the icon for me to sign in.


I tried all the hard reset options I found in the forums. Even tried unplugging it, pausing for 15 seconds of plugging it back in. The only thing I can think of is an outdated software issue. It has been asking me to update my software for the last couple weeks and I was ignoring it. But could this really be the case? Any help is greatly appreciated.

iMac 27″, macOS 10.15

Posted on May 27, 2023 1:27 PM

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5 replies

May 27, 2023 1:51 PM in response to shellie274

It wouldn't be outdated SW causing it.


Try a safe boot...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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screen is black with lines at the top

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