I cannot refresh apps because it is asking for an old Apple ID password and I no longer have access to that old email. Help!! Thanks in advance.!!!

I cannot refresh apps because it is asking for an old Apple ID password and I no longer have access to that old email. Help!! Thanks in advance.!!!

iPhone 11, iOS 16

Posted on May 27, 2023 2:53 PM

Reply
Question marked as Top-ranking reply

Posted on May 27, 2023 3:08 PM

It sounds like you want to keep the Apple ID purchases information (so you can update you apps) but change it to point to a different email than the old one that you don't use or access anymore.


Apple has instructions for how to do this here: Change your Apple ID - Apple Support


Change your Apple ID

If you no longer use the email address that's associated with your Apple ID, you can change it. You won’t lose access to your contacts, purchases, or other account information.


How to change your Apple ID to a different email address ...


6 replies
Question marked as Top-ranking reply

May 27, 2023 3:08 PM in response to LMBaldosaro

It sounds like you want to keep the Apple ID purchases information (so you can update you apps) but change it to point to a different email than the old one that you don't use or access anymore.


Apple has instructions for how to do this here: Change your Apple ID - Apple Support


Change your Apple ID

If you no longer use the email address that's associated with your Apple ID, you can change it. You won’t lose access to your contacts, purchases, or other account information.


How to change your Apple ID to a different email address ...


May 27, 2023 4:52 PM in response to LMBaldosaro

LMBaldosaro wrote:

Thanks for your response, but the email address for my old Apple ID is an old work email address. So if I don’t remember my old password for that Apple ID and do “forget password” I’m stuck because the reset password link will go to the email I can’t get into.

If you don't have access to the Apple ID email anymore, AND in addition you don't remember the password, I think you may be stuck and then, as KiltedTim indicated, you may have to create a new Apple ID and repurchase all your purchases. However Apple usually has other ways to verify your identity, for instance our Apple IDs here have three challenge/response questions. I would first contact Apple Support before giving up and explain your predicament to them. See if they can help you with this.


Without access to the old Apple ID email and if you don't know the password, realize that from Apple's perspective, you could be someone trying to access another person's account, so they will first want to verify who you are and that you have legitimate access to that Apple ID. Of course you know that you do, but you have to be able to demonstrate that to them, they have rather strict security protocols, which are for all of our protection.

May 27, 2023 10:47 PM in response to steve626

I had exactly same issue and the way I got around it is simply delete the app and instal it again. But then the Apple store needed an update and I ran out of luck. I just bought a new Home hub and it keep demanding to update the app in order to be able to connect it.

I tried to reset the password because I don’t remember the old one but I needed to provide phone number which I also changed.

After few days of pure frustration and pulling my hair out I decided to back up my phone and simply erase everything of my phone reset it to factory settings and start afresh. As I was about to do so, I saw there is an option to only reset the settings but keep all of your apps, pictures,... I done that and voila…. Sorted

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cannot refresh apps because it is asking for an old Apple ID password and I no longer have access to that old email. Help!! Thanks in advance.!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.