Max subsciption problem

Is anyone else having issues signing into their Max subscription that was purchased through Apple? I purchased the yearly subscription and have 9 months left, but when I try to sign in or to restore my account, I get the notification that I don’t have an active subscription. Not sure if this is an Apple or Max problem. This is since the new change from HBO to Max. I installed the new app and it finds my account, but not my active subscription.

I tried signing out, deleting the app, resetting my password, none worked. It’s happening on all my devices, phone, iPad and Apple TV.