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iPad 6 won't charge past 11%

I'm having difficulty with my iPad 6. I hadn't used it in a while, so the battery was dead. I charged it up to around 50-60% then went to use it. After using it, the battery discharged to 8% and I plugged it in. I left it plugged in for several hours to find out it never went past 11%. After removing it from the charger, the battery started decreasing and I plugged it back in. Once again, would not charge past 11%. I've tried rebooting it and there's no debris in the charging port (that I can see). Additionally, this is the same charger I use with my iPhone 11, and it charges without issue. I've never had an issue with this cord and my iPad in the past. I am using a USB-C to Lightning cable and a 5V Anker brick.


Any suggestions or help would be appreciated!!

iPad, iPadOS 16

Posted on May 28, 2023 7:19 PM

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5 replies

May 29, 2023 3:43 AM in response to sp00kyg0blin

The symptoms that you describe suggest a failing/failed battery - in particular as the iPad has been unused and not recharged for an extended period.


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support


Otherwise, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

iPad 6 won't charge past 11%

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