Purchased music wont download
I purchased an album on itunes. All but 3 songs downloaded. It shows “downloading”. When I go to 8tunes store it shows “processing”. I’ve tried shutting down and restarting. No luck.
iPhone 8 Plus
User profile for user:
Brittany1416
User level:
Community Specialist
Hello Frustrated-user58,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. Is this happening with all music you download, or only a specific album?
2. Does the issue continue if you try to download that album on another network, or another device?
That information will help us plan how to proceed.
If you're using Apple Music, please check this link to ensure the correct process is being used to download music, so we can rule out a possible issue there: Add and download music from Apple Music
How to add music from Apple Music on your iPhone, iPad, or Android
1. Open the Apple Music app.
2. Touch and hold a song, album, or playlist that you want to add to your library.
3. Tap Add to Library.
Thanks!