Fontbook can't decide whether font is a duplicate or not there

Question

Level 1

4 points

Fontbook can't decide whether font is a duplicate or not there

I'm starting a new job as a designer and am getting their CI's font sent to me, but when I try to install the multiple versions of the font under the font family, fontbook says I already have it installed (it's a commercialised special font, there would be no way that I have it already) and the only options are to install "again" (keep both) or ignore. When I try to open it in illustrator, it's not there. I have no idea why this is happening, I tried overriding it by saying "replace" which prompted me to replace the bold version with the black version (I should have both these versions but fontbook insists they're the same thing) and I also tried the option of "keep both" when, opened in illustrator, puts a diamond next to the font and makes it unusable. If anyone has encountered this before, or knows a solution to this, please let me know.

MacBook Air 13″, macOS 13.2

Posted on May 29, 2023 1:31 AM

Reply

Answer 1

Kurt Lang

Level 9

68,726 points

May 30, 2023 7:07 AM in response to bytjie_5678

Thanks for the info. Well, we know it's not conflicting with the OS installed fonts since there is no version of Gotham included.

They could be conflicting with themselves. I had a set like that. If I enabled italic, then I couldn't enable bold. If I enabled bold first, then I couldn't enable italic. And it wasn't just those two. The entire set of 12 fonts conflicted with each other as they all had an identical internal name. I fixed it myself with FontLab.

Without seeing your actual fonts, that's just a guess. But I have seen it before. They could also be conflicting with another Gotham set you have installed.

Reply

Answer 2

Kurt Lang

Level 9

68,726 points

May 31, 2023 7:37 AM in response to bytjie_5678

If you wouldn't mind sending me that .zip file, I can take a lot at the fonts and see what's possibly going on. Please send to:

retoucher at jklstudios dot com

Reply

Answer 3

bytjie_5678 Author

Level 1

4 points

May 30, 2023 7:14 AM in response to Kurt Lang

Thank you for your reply, I think this is some helpful insight even though it's not quite the solution to my problem. It's odd that this only appears to be an issue on my computer and not my coworker's, the only difference being she has an Asus Vivobook with windows on it, and myself using mac with MacOS on it.

Reply

Answer 4

Kurt Lang

Level 9

68,726 points

May 30, 2023 7:20 AM in response to bytjie_5678

Could you provide a link to where you purchased these fonts?

As a person who owned an in-home prepress business, I have something over 15,000 fonts. And looking just now, I have lots of fonts with Gothic in the name, but not Gotham. Not a single one! I actually find that rather surprising. 🙂

Reply

Answer 5

bytjie_5678 Author

Level 1

4 points

May 31, 2023 12:10 AM in response to Kurt Lang

Hmm well the fonts were sent to me in a zip folder by my fellow designer, and they were sent to her by our employer who's rarely in the office, so I'll have to ask her directly. In the meantime I can send you an image of what the font looks like. It's surprisingly difficult to find a direct link on the internet for this one.

Reply