The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I keep getting an alert about water detection in my lightning port but there isn’t anything in my port nor cable. I’m obsessive about keeping my phone dry. Just randomly started and now it only periodically charges. Help?
iPhone 12 Pro Max
Get a small flashlight out and make sure there is no debris in the port.
Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop
Get a small flashlight out and make sure there is no debris in the port.
Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop
If your iPhone or Lightning accessory is wet
Tap your iPhone gently against your hand with the Lightning connector facing down to remove excess liquid. Leave your iPhone in a dry area with some airflow. After at least 30 minutes, try charging with a Lightning cable or connecting a Lightning accessory.
If you see a liquid-detection alert on your iPhone - Apple Support
Again, thanks but my phone port is dry. Always dry. Sending me the basic apple stuff doesn’t acknowledge my issue. I HAVE NO WATER IN MY PORT! New help?
Thank you. That is something that might help. It’s not the basic water stuff the others have sent.
Water Detection In Lightning Port
