Need to find out the carrier of the phone so I can have it unlocked

If the iPhone, that you purchased, has a SIM card still inserted in the SIM card tray then check what it states on the SIM card. It may have the carrier information on it.

If there is no SIM card inserted in the tray, then open Settings ➡️ General ➡️ About ➡️ Carrier Lock: Does it identify the carrier here?

If none of the above methods help identify the carrier that the iPhone may be locked to, then you can contact 👉 Apple Support but I am not sure whether Apple would be able to help. You can try.

Axel F.

Who is my carrier:

Go to -> Settings -> Mobile network -> scroll to Network selection you can see who your carrier is.

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If you have bought 2nd hand iPhone, you must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

Then you can sign in with your own Apple ID.

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)

• If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

👉 Read this before you buy a 2nd hand iPhone.

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

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Ask your money back if possible, perhaps you have bought a stolen iPhone.

If you can't get in touch with the seller, you can't use the iPhone.

See this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

• Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.

You need to contact your Carrier.



Tap Settings > General > About

Scroll down and look for Network and Carrier

Info about the Network and Carrier is displayed here

Is the Carrier is listed as 50.x, the phone is not currently registered to a carrier. Pick one and give them a call.

Are you referring to an Activation Lock (prompts you to enter an Apple ID Password during activation) or a Carrier Lock (ability to use your iPhone with other carriers)?

Axel F.

Hello jenaca128!

It may also be in your best interests to read this User Tip: The All Too Common SAD Reality of Buying … - Apple Community.

I hope this is helpful. Good Luck!

You’re welcome! 😊