how do i figure out which carrier the phone is from if i bought it from somebody locked and i can't get past the set up screen

i bought the phone from somebody on marketplace for my son, and i went to set it up and i cannot get it to connect to wifi connections. when i put his sim card into the phone it told me that the phone carrier has a lock on the phone. but i cannot get into the settings, so how am i supposed to figure out what carrier this phone is originally with? please help.....


Earlier iPhone models

Posted on Aug 12, 2023 5:46 PM

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Posted on Aug 12, 2023 5:52 PM

Click on the link to read Apple's support article on how to unlock your iPhone for use with a different carrier. - How to unlock your iPhone for use with a different carrier - Apple Support - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.



If you cannot get into Settings it sounds like you have more problems than carrier lock. Take the phone back to the seller and insist they do the things in this article or ask for a refund: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support




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Question marked as Top-ranking reply

Aug 12, 2023 5:52 PM in response to jammielynn94

Click on the link to read Apple's support article on how to unlock your iPhone for use with a different carrier. - How to unlock your iPhone for use with a different carrier - Apple Support - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.



If you cannot get into Settings it sounds like you have more problems than carrier lock. Take the phone back to the seller and insist they do the things in this article or ask for a refund: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support




Aug 12, 2023 6:03 PM in response to jammielynn94

Return the phone for a refund. It is going to be useless to you unless the seller performs these things for you:


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Even if these things are done, you will have to find out who the carrier was in order to have the carrier lock removed on the phone. If the phone was stolen......likely.....the carrier will never remove the lock.


NEVER buy a used phone unless it powers on to the "hello" screen.



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how do i figure out which carrier the phone is from if i bought it from somebody locked and i can't get past the set up screen

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