My iPhone asks for passcode with Face ID

Why is my device asking for passcode pretty regularly? I thought face identification is supposed to be the best out there ?


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iPhone 14 Pro Max, iOS 16

Posted on May 29, 2023 3:52 PM

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Question marked as Top-ranking reply

Posted on May 29, 2023 4:02 PM

Let me see if I can provide you with some situations where your iPhone will continue to ask for the passcode regularly, even though it features Face ID as the primary authentication method.


While Face ID is indeed a highly secure and convenient way to unlock your iPhone, there are certain situations where it may prompt you for the passcode instead. Here are a few common reasons:


1. Phone restart or software update: Whenever your iPhone is restarted or has undergone a software update, it requires you to enter the passcode as an additional security measure. This is a standard procedure to protect your data.


2. Unrecognized face: If Face ID fails to recognize your face accurately, it may prompt you for the passcode. This can happen if you're wearing a hat, scarf, or sunglasses, or if the lighting conditions are poor.


3. Extended period of inactivity: To ensure maximum security, your iPhone will ask for the passcode if it has been inactive for more than 48 hours or if it hasn't been unlocked with Face ID for more than 6.5 days.


Remember that Face ID is designed to strike a balance between convenience and security. While it works remarkably well in most scenarios, having the passcode as a fallback option ensures that your device remains protected even in unusual situations.

64 replies

Jun 17, 2024 5:40 AM in response to TheDaleks

Thanks for the reply; my “early-on” reply to which I assume you’re referring was an attempt to help inform those who might not otherwise understand what constitutes “normal” OS behavior.


Clearly, as the thread progressed, it became more and more apparent that abnormal behavior was indeed being observed.


Thanks for your kind comments about this region. It’s indeed a GREAT place to live. And having some of the fastest, symmetric speed internet available anywhere to EVERY “plain ol’ consumer”via FTTH to every premises — is a huge plus.

Jun 18, 2024 11:47 AM in response to Irishbhoy1967

This is infuriating.


When I’m driving and need the GPS, instead of unlocking with Face ID, I have to unlock with a passcode. Great, take my eyes off the road for several seconds so I can enter my code.


Heck finger print scanner would make it so much easier. But thank you for not including that on my iPhone 13.


Electronic devices are supposed to make life easier. Not more difficult. Thank you for ruining the experience Apple.


After work I’m going to buy an unlocked Android phone and go back to team green. This is appalling.


Good bye Apple. Kiss my subscriptions good bye as well.

Jun 18, 2024 12:47 PM in response to Dougdangger

Dougdangger wrote:

After work I’m going to buy an unlocked Android phone and go back to team green. This is appalling.

Good bye Apple. Kiss my subscriptions good bye as well.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. So, threats here will only be seen by other users. You can let Apple know your thoughts here:


Product Feedback - Apple


Did you have Apple run diagnostics on your phone? Or did you just assume that Apple would magically fix something of which they were unaware? Did you do any troubleshooting? If so, what?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone asks for passcode with Face ID

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