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unlock deceased child's iphone and icloud account

Hi, my son passed away and I have both his apple ID and his icloud password but his account was locked and I couldn't get in even with the password. His phone is also locked, but I was able to change the recovery number to my cell phone. However, it didn't let me simply unlock his icloud account and I was forced through the icloud recovery process. I then rec'd an email that said i'll receive a call or text on June 23rd at a specific time when the account will be ready for recovery. Is there any way to speed this up since I have his last password? Any idea why I can't simply unlock the account since I know his last password?


iPhone XR

Posted on May 30, 2023 7:44 AM

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Question marked as Top-ranking reply

Posted on May 30, 2023 7:51 AM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device.



6 replies
Question marked as Top-ranking reply

May 30, 2023 7:51 AM in response to timur21

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device.



May 30, 2023 8:27 AM in response to timur21

I have never used the service, and the steps required may also depend upon your country. Apple does not say how quickly the reset process takes even if you do already have all the required documentation. You can try contacting Apple.


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


unlock deceased child's iphone and icloud account

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