Zoom crashes when I install Canon Webcam Utility

Like a month ago Zoom stopped working. it crashed every single time. Didn't let me go further than Settings or the start screen.


Short after my HD just died and I thought that Zoom crashing was just the beginning of the symptoms.


I had to install a new HD in my iMac (An SSD) and after a Time Machine recovery (another strange issue happened, but that's a different topic) I was back in business.


Started Zoom and worked perfectly. So far, so good.


But then, I installed the Canon Webcam utility and Zoom started crashing again. So I uninstalled it and now Zoom is back to normal, so I can definitely say that the Canon software is the issue.


Already contacted Canon and nothing, no reply.


So, any ideas? I really hate using the integrated iMac camera.

iMac 27″ 5K, macOS 13.4

Posted on May 30, 2023 8:36 AM

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May 31, 2023 8:03 AM in response to Humberto Abed

Humberto Abed wrote:

Like a month ago Zoom stopped working. it crashed every single time. Didn't let me go further than Settings or the start screen.

Short after my HD just died and I thought that Zoom crashing was just the beginning of the symptoms.

I had to install a new HD in my iMac (An SSD) and after a Time Machine recovery (another strange issue happened, but that's a different topic) I was back in business.

Started Zoom and worked perfectly. So far, so good.

But then, I installed the Canon Webcam utility and Zoom started crashing again. So I uninstalled it and now Zoom is back to normal, so I can definitely say that the Canon software is the issue.

Already contacted Canon and nothing, no reply.

So, any ideas? I really hate using the integrated iMac camera.


Yes, uninstall your "Canon Webcam utility" and use what works....


or wait for Canon to get back to you w/ some compatibility update.


Canon Support Contact Us

1-855-452-2666


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Zoom crashes when I install Canon Webcam Utility

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