imac camera not available

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Level 1

4 points

imac camera not available

Hi. I had a camera working fine on my imac. One day the camera would no longer work and kept spinning saying that virtual background wasn't available. I restarted the imac and now it won't work at all. I bought another camera thinking that was the problem but that won't work either. The new camera is an Anker. Zoom, Anker, teams, chrome all have permission to access camera. I've unplugged, replugged camera cord, restarted the computer. The weird thing is when I start a zoom meeting, it lists the new Anker camera as an option. But when I click on it, it doesn't show a picture/no LED light. Any ideas? I'm at wits end.

Thanks

Posted on Sep 13, 2023 8:33 PM

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Answer 1

BDAqua

Level 10

250,843 points

Sep 13, 2023 10:13 PM in response to lakenewport

Start with this of M1 or M2 Mac...

On your Mac, choose Apple menu > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Restart normally.

Start with this if IntelMac...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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