Apple Music Skips Songs A lot

I am not sure if this is a network issue, but once you are playing an album it just skip tracks.

I have tried all best possible solutions and even updated my devices to the latest OS. This happens both on iPhone and my Mac.

MacBook Pro 15″, macOS 12.6

Posted on May 30, 2023 2:48 PM

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3 replies

May 31, 2023 2:07 PM in response to falasinu

Hello falasinu,


Thank you for using Apple Support Communities. Thank you so much for keeping us updated. We'd like to attempt a couple of more steps with you to further isolate this issue you're experiencing. On Mac, try testing this issue in safe mode. This step can help isolate possible software related issues: How to use safe mode on your Mac - Apple Support


Apple silicon
1.) Shut down your Mac.
2.) Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3.) Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4.) Log in to your Mac. You might be asked to log in again.


Depending on your results, follow the steps under “If the issue continues in safe mode” or “If the issue doesn't continue in safe mode”.


On your iPhone, you can try deleting the Music app and then reinstalling it. This step will remove songs that you've downloaded for offline use:


1.) Delete Music app: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

2.) Redownload the Music app: Redownload apps and games from Apple - Apple Support


If your issue continues to occur, even after following these steps, please reach out to Apple Support. They'll need to investigate this issue further with you. Use the following link to reach them: Get Support


Thank you for using Apple Support Communities. Take care.





May 31, 2023 1:42 PM in response to falasinu

Hello falasinu,


From what you've shared we believe the following user guide may be helpful: If you have problems playing music on Mac - Apple Support


If the issue persists or if this does not describe your issue please share the following.


  • Are you playing imported, saved, or streaming content?
  • Does this behavior occur with any specific songs or albums?
  • Are you using just the Music app or do you have an Apple Music subscription?


Cheers.

May 31, 2023 2:04 PM in response to Drew_7

Thanks for the response Drew.


I have checked the user guide and none fits into the problem I am facing with Apple Music.


To answers your questions.

  1. I am streaming content...not imported or saved.
  2. It doesn't occur with specific songs or albums, it just happens most of the time once network drops a bit, everything keeps skipping till network is strong again.
  3. I am subscribed to Apple Music and it's still active.

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Apple Music Skips Songs A lot

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