Adding payment method

My daughter needs to do an update on the Roblox app. It asks for payment method, I go to add my card but then it comes up with can’t add payment method. Even though all the details are correct. Any ideas?

iPad (7th generation)

Posted on May 30, 2023 11:13 PM

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Question marked as Top-ranking reply

Posted on May 31, 2023 2:28 AM

Not all payment methods are accepted by Apple. Start here:

Payment methods that you can use with your Apple ID - Apple Support

Add a payment method to your Apple ID - Apple Support


If your payment method is acceptable to Apple, there may be a problem with the card itself:

If your payment method is declined in the App Store or iTunes Store - Apple Support


If necessary, check with your Card Issuer to ensure that there are no blocks or restrictions associated with your card. You’ll find the appropriate contact telephone number of the back of your card.


Be aware that If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details. 

4 replies
Question marked as Top-ranking reply

May 31, 2023 2:28 AM in response to Bellanz12

Not all payment methods are accepted by Apple. Start here:

Payment methods that you can use with your Apple ID - Apple Support

Add a payment method to your Apple ID - Apple Support


If your payment method is acceptable to Apple, there may be a problem with the card itself:

If your payment method is declined in the App Store or iTunes Store - Apple Support


If necessary, check with your Card Issuer to ensure that there are no blocks or restrictions associated with your card. You’ll find the appropriate contact telephone number of the back of your card.


Be aware that If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details. 

May 31, 2023 1:01 PM in response to LotusPilot

Hey. Still won’t work, the card I’m trying to add works on my Apple account but can’t add it to the child’s account. Tried using an Apple gift card but that still doesn’t work either. Could it because we are using starlink and we are in nz and maybe it doesn’t recognise the right country? I’m stumped on how to fix it. Have tried signing in and out of the account, done software update but still says we need to add payment method and then when adding comes up with “there’s an issue with your payment method. Update payment information..”


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Adding payment method

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