airpod maxes not turning on + randomly connecting to other devices

I've had my airpods max for a year now, and I've had the issue of the headphones not responding to any buttons at all until it is manually resetted a couple of times. It would just be complete silence and if it somehow connects to a phone (but the buttons still wont work), the sound that plays through is extremely buggy and laggy.


For the past few weeks, I have realised that even if I have my headphones off of my head, it will still try to connect to my devices, and other people's devices that has never once been connected to??? The banner of my headphones just pop up on everyone's phones who are around me and I am sure this is a system issue because I've tried everything to prevent it.

Posted on May 31, 2023 6:41 AM

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Posted on Jun 1, 2023 12:11 PM

Hi verawawa,


To clarify, when resetting your AirPods Max, are you using these steps specifically?


Take particular note that there are two reset options for the AirPods Max. In this case, we'd recommend resetting them specifically to factory settings.


"You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white."


If you notice the same behavior, particularly if they're still connecting to unknown devices, we'd advise contacting Apple Support to inspect this more in-depth.


Take care.

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Question marked as Top-ranking reply

Jun 1, 2023 12:11 PM in response to verawawa

Hi verawawa,


To clarify, when resetting your AirPods Max, are you using these steps specifically?


Take particular note that there are two reset options for the AirPods Max. In this case, we'd recommend resetting them specifically to factory settings.


"You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white."


If you notice the same behavior, particularly if they're still connecting to unknown devices, we'd advise contacting Apple Support to inspect this more in-depth.


Take care.

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airpod maxes not turning on + randomly connecting to other devices

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