You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I purchased six tickets for an event and loaded them on my Wallet app and now tickets have disappeared

On 03/14/2023 I purchased six tickets for the Tennessee Volunteers vs Virginia Cavaliers, which were loaded on my Wallet app. The tickets have disappeared, I contact the University of Tennessee Ticket Office and they verified the purchase. They also instructed me to contact Apple Wallet.


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on May 31, 2023 12:40 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 12:53 PM

Check the email your received or in the App for the ticker provider if there is one, and add them again like you did the first time.


The tickets in the Wallet app are just a copy and should still exist in the provider's platform to be added again the same way you did the first time.




1 reply

I purchased six tickets for an event and loaded them on my Wallet app and now tickets have disappeared

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.