Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Changing Apple ID Error- This email address is not available.

Up until a couple months ago I owned two Apple IDs, one @msn.com and another @gmail.com.


For years I used the @msn.com Apple ID as the only ID for all my family's devices. For reasons that are irrelevant to this problem I needed to decommission the @msn.com email address and wanted to move all previous purchases to my @gmail.com Apple ID.


After reading several articles on here I logged into appleid.apple.com and clicked on Apple ID and tried to change from the @msn.com to @gmail.com email address but could not as the @gmail.com email address was already in use with a different Apple ID. From there I cancelled the @gmail.com Apple ID and waited a couple months and tried changing the email address in appleid.apple.com and it would not work, said "This email address is not available."


How do I go about changing my @msn.com Apple ID to my @gmail.com email address?

Posted on May 31, 2023 3:07 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 7:50 PM

Unfortunately Apple does not have a clear position statement about when you can re-use email address you have used with Apple before.


From: Change your Apple ID - Apple Support

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."


Although this next section discusses email address re-use in the context of deleting an account, it supports observations frequently posted on this forum about not being able to re-use an email address as an Apple ID once used previously as an Apple ID:


From: How to delete your Apple ID account - Apple Support

"Can I use the primary email address for my deleted Apple ID account to create a new Apple ID or with another existing Apple ID account?

No, once your Apple ID is deleted, you can't use the email address that you used with it to create a new Apple ID. In addition, you can't use that email address with another existing Apple ID except as a rescue [notification] email. Also, if your primary Apple ID email address is with a Custom Email Domain, it can never be reused to create an Apple ID after your Apple ID is deleted, even if the domain ownership changes."


And a related article about using iCloud email aliases - Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support - "Note: You can’t delete or turn off a primary iCloud Mail address. You can’t use an alias to create a separate Apple ID, and an email alias can’t be converted to a primary iCloud Mail address."


If you still have questions or problems:


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



Note that you can't move purchases from one account to another. You can share them with Family Sharing but that requires you keep both accounts active. In that case you would need to use a third email address for your msn account so it is valid and then share it to the account that is currently using your gmail address.



Similar questions

1 reply
Question marked as Top-ranking reply

May 31, 2023 7:50 PM in response to MinnesotaTravis

Unfortunately Apple does not have a clear position statement about when you can re-use email address you have used with Apple before.


From: Change your Apple ID - Apple Support

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."


Although this next section discusses email address re-use in the context of deleting an account, it supports observations frequently posted on this forum about not being able to re-use an email address as an Apple ID once used previously as an Apple ID:


From: How to delete your Apple ID account - Apple Support

"Can I use the primary email address for my deleted Apple ID account to create a new Apple ID or with another existing Apple ID account?

No, once your Apple ID is deleted, you can't use the email address that you used with it to create a new Apple ID. In addition, you can't use that email address with another existing Apple ID except as a rescue [notification] email. Also, if your primary Apple ID email address is with a Custom Email Domain, it can never be reused to create an Apple ID after your Apple ID is deleted, even if the domain ownership changes."


And a related article about using iCloud email aliases - Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support - "Note: You can’t delete or turn off a primary iCloud Mail address. You can’t use an alias to create a separate Apple ID, and an email alias can’t be converted to a primary iCloud Mail address."


If you still have questions or problems:


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



Note that you can't move purchases from one account to another. You can share them with Family Sharing but that requires you keep both accounts active. In that case you would need to use a third email address for your msn account so it is valid and then share it to the account that is currently using your gmail address.



Changing Apple ID Error- This email address is not available.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.