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ipad air 3 screen cracked

Ipad air 3rd gen screen spontaneously cracked near the home button, without being dropped on hit.



Posted on May 31, 2023 3:40 PM

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Question marked as Top-ranking reply

Posted on May 31, 2023 3:45 PM

It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.


Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.


If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.


An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.


You can establish the repair cost in your country/region here:

iPad Repair & Service - Apple Support

1 reply
Question marked as Top-ranking reply

May 31, 2023 3:45 PM in response to KCF815

It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.


Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.


If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.


An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.


You can establish the repair cost in your country/region here:

iPad Repair & Service - Apple Support

ipad air 3 screen cracked

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