You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad air 3 screen cracked

Ipad air 3rd gen screen spontaneously cracked near the home button, without being dropped on hit.



Posted on May 31, 2023 3:40 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2023 3:45 PM

It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.


Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.


If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.


An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.


You can establish the repair cost in your country/region here:

iPad Repair & Service - Apple Support

1 reply
Question marked as Top-ranking reply

May 31, 2023 3:45 PM in response to KCF815

It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.


Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.


If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.


An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.


You can establish the repair cost in your country/region here:

iPad Repair & Service - Apple Support

ipad air 3 screen cracked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.