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When I tried to remove/update from my iPhone, it said there was an active subscription on the current payment method -- although I don't see any active subscriptions at all; only two "inactive"s
When I tried to remove/update from a browser after logging into my iCloud, it failed and I was asked to contact Apple Tech Support
Has anyone had similar experiences, or even better, with a solution?
Thanks!
BY-SLC Said:
"Not able to update payment method: [...]When I tried to remove/update from a browser after logging into my iCloud, it failed and I was asked to contact Apple Tech Support[...]"
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Troubleshooting Methods of Payment:
A. Add, then Remove:
Add the new card, and then remove this card. From there, funds will be removed from your Apple Account, as applicable. You need at least one Method of Paymentassigned to your Apple Account. This is because even free apps have the option to purchase items from within.
B. For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
IMPORTANT NOTE:
C. About these Forums:
These are user-to-user forums. We are not Apple; just everyday users like yourself. So, no one here is going to make the fix --only Apple can. Apple rarely reads these posts on their own timed will. So, provide them feedback to get the word out, hopefully leading to a fixed
BY-SLC Said:
"Not able to update payment method: [...]When I tried to remove/update from a browser after logging into my iCloud, it failed and I was asked to contact Apple Tech Support[...]"
-------
Troubleshooting Methods of Payment:
A. Add, then Remove:
Add the new card, and then remove this card. From there, funds will be removed from your Apple Account, as applicable. You need at least one Method of Paymentassigned to your Apple Account. This is because even free apps have the option to purchase items from within.
B. For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
IMPORTANT NOTE:
C. About these Forums:
These are user-to-user forums. We are not Apple; just everyday users like yourself. So, no one here is going to make the fix --only Apple can. Apple rarely reads these posts on their own timed will. So, provide them feedback to get the word out, hopefully leading to a fixed
Try adding a valid payment method first. Then adjust the old one(s) as desired.
Add a payment method to your Apple ID - Apple Support
Not able to update payment method
