iPhone 7 Microphone not working after iOS 15.7.6 Update

My iPhone 7 (yes, I still have an iPhone 7) was working perfectly until immediately after I installed the 15.7.6 update. Since then, I can no longer pick up phone calls - the audio / speaker symbol is greyed out when I make calls or receive calls. The only way I can take a call is by using my AirPods. In addition, if I try to record a Voice Memo, nothing happens - I'm unable to record. After some online sleuthing I went ahead and reset all settings, and immediately afterwards the microphone functioned again, implying that the issue is software related, not hardware related. But the celebration ended quickly as the microphone stopped working again within a few hours....


Is anyone else facing this situation and is Apple taking a look at this? What can I do to solve the issue? Thank you in advance for your help!


[Re-Titled by Moderator]

Earlier iPhone models

Posted on Jun 1, 2023 1:21 PM

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Posted on Mar 6, 2024 2:02 PM

Promising news: I just updated my iPhone 7 to iOS 15.8.2 and my microphone now works again, which means I can answer phone calls directly without having to scramble to put my AirPods on. I can also now use Voice Memos again. It took 10 months for a fix to arrive but I'm happy that it finally arrived.

79 replies

Oct 12, 2023 8:08 AM in response to BonovoxParis

This is also happening to me after the 15.7.9 update with my iPhone 7. I understand that technology must advance but Apple should still not only honor those who have spent money on the purchase of these iPhones that once where new in the game but also test the updates to ensure that they work on these older iPhones and not compel the consumer to purchase another newer version when their present iPhones are doing what we want them to do therefore having no reason to upgrade on a much more expensive iPhone. It’s cruel and unjust to do to us consumers. It’s like Apple once made the money on us and now our iPhones are no longer important to them because the iPhone 15 is in the spot light. Apple get it together because who saids we’ll buy another iPhone and not another brand so we are still important, fix this issue already and let’s cut this crap out!!!

Oct 24, 2023 6:49 AM in response to Alancito

Thanks Alancito.


I don’t have original battery, but I got it replaced with genuine Apple battery in Apple Store in the year 2022 or 2021.


It is at 86% capacity. I called Apple customer care since Apple Store asked me to do that. Apple customer care ran diagnostics and there were no hardware issues. I have saved chat for future reference, so that I can proceed for formal complaint for this unethical behavior by Apple.

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iPhone 7 Microphone not working after iOS 15.7.6 Update

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