The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
How can I get apple to accept my password on my old Mac?
MacBook Air 11″, macOS 10.14
You have only ever used one Apple account?
Read this support article about what to do after [or before] you change your Apple ID email address or password --> What to do after you change your Apple ID or password - Apple Support
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
You have only ever used one Apple account?
Read this support article about what to do after [or before] you change your Apple ID email address or password --> What to do after you change your Apple ID or password - Apple Support
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
Won't allow me to reinstall OSX on my old Mac Mini, saying my Apple ID and password are incorrect. Not incorrect, but I reset PW anyway, and the new PW also not accepted, but it works fine on my itunes account.
