Won't allow me to reinstall OSX on my old Mac Mini, saying my Apple ID and password are incorrect. Not incorrect, but I reset PW anyway, and the new PW also not accepted, but it works fine on my itunes account.

How can I get apple to accept my password on my old Mac?


MacBook Air 11″, macOS 10.14

Posted on Jun 2, 2023 3:32 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2023 4:49 AM

You have only ever used one Apple account?


Read this support article about what to do after [or before] you change your Apple ID email address or password --> What to do after you change your Apple ID or password - Apple Support


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Jun 2, 2023 4:49 AM in response to macaattaacckk

You have only ever used one Apple account?


Read this support article about what to do after [or before] you change your Apple ID email address or password --> What to do after you change your Apple ID or password - Apple Support


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



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Won't allow me to reinstall OSX on my old Mac Mini, saying my Apple ID and password are incorrect. Not incorrect, but I reset PW anyway, and the new PW also not accepted, but it works fine on my itunes account.

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