The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I was recently gifted a friends laptop & it wasn’t wiped before she gave it to me. So I one night spoke with apples support line & only got so far until after entering my Apple ID & password I still cannot get it any further than that
Mac Pro (2019)
Hi,
Your friend should do following processes on your MacBook.
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Trying to re-install OS X on a Mac laptop
