You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

installing OS X

when I attempt to install a new copy of OS X, once I have entered my iCloud and iCloud password it tells me that the item is temporarily unavailable and this has been happening since June when I first reset my iMac.

iMac, OS X 10.11

Posted on Aug 10, 2023 8:59 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 9:01 PM

Hi there!


Try to reinstall macOS from internet recovery:

  1. Press the power button on your Mac to turn it on, then release the power button and immediately press and hold the Option key, Command (⌘) key, and R key until you see a spinning globe. If you can't start up from Recovery in this way, review the guidelines for using startup-key combinations.
  2. If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. 


When you see a window with the option to reinstall macOS, your Mac has started up from Recovery.

  1. Select the option to reinstall macOS.
  2. Click Continue, then follow the onscreen instructions.


-Jack

2 replies
Question marked as Top-ranking reply

Aug 10, 2023 9:01 PM in response to zainabkamranx

Hi there!


Try to reinstall macOS from internet recovery:

  1. Press the power button on your Mac to turn it on, then release the power button and immediately press and hold the Option key, Command (⌘) key, and R key until you see a spinning globe. If you can't start up from Recovery in this way, review the guidelines for using startup-key combinations.
  2. If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password. 


When you see a window with the option to reinstall macOS, your Mac has started up from Recovery.

  1. Select the option to reinstall macOS.
  2. Click Continue, then follow the onscreen instructions.


-Jack

installing OS X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.