You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The Touch ID on my Magic Keyboard only works when it's charging/plugged in. When it's unplugged, I can still change fingerprints in System Settings using the Touch ID but as soon as I lock the screen or need a password entered, it doesn't work.
I also noticed that my Apple Watch doesn't automatically unlock the screen either at around the same time.
Anybody have any leads as to why this is happening?
Thank you!
It sounds like you're dealing with a couple of frustrating issues. Let's see if we can get them sorted out.
For the Touch ID issue on your Magic Keyboard, it sounds like there may be some power management settings or issues causing the sensor to deactivate when the keyboard is not plugged in. As a first step, you might want to try resetting the SMC (System Management Controller). This is a subsystem in your Mac that controls functions related to power, and resetting it can sometimes resolve these sorts of issues.
As for your Apple Watch not unlocking your Mac, there are several settings that need to be in place for this to work. Firstly, you need to make sure that your Mac and Apple Watch are using the same Apple ID. Next, check that your Apple Watch is passcode protected and that your Mac has 'Allow your Apple Watch to unlock your Mac' enabled in System Preferences > Security & Privacy > General.
Here are step-by-step instructions for resetting the SMC:
1. Shut down your Mac.
2. Unplug the power cord.
3. Wait for 15 seconds.
4. Plug the power cord back in.
5. Wait for 5 seconds, then press the power button to turn on your Mac.
Please remember to check the battery life of both your Magic Keyboard and Apple Watch. If either device is low on power, its functionality might be reduced.
Lastly, if you're still experiencing issues, I'd suggest reaching out to Apple Support for further assistance. To
do so, simply select the "Support" link that is located on the bottom left-hand side of this forum's web page.
Reference:
It sounds like you're dealing with a couple of frustrating issues. Let's see if we can get them sorted out.
For the Touch ID issue on your Magic Keyboard, it sounds like there may be some power management settings or issues causing the sensor to deactivate when the keyboard is not plugged in. As a first step, you might want to try resetting the SMC (System Management Controller). This is a subsystem in your Mac that controls functions related to power, and resetting it can sometimes resolve these sorts of issues.
As for your Apple Watch not unlocking your Mac, there are several settings that need to be in place for this to work. Firstly, you need to make sure that your Mac and Apple Watch are using the same Apple ID. Next, check that your Apple Watch is passcode protected and that your Mac has 'Allow your Apple Watch to unlock your Mac' enabled in System Preferences > Security & Privacy > General.
Here are step-by-step instructions for resetting the SMC:
1. Shut down your Mac.
2. Unplug the power cord.
3. Wait for 15 seconds.
4. Plug the power cord back in.
5. Wait for 5 seconds, then press the power button to turn on your Mac.
Please remember to check the battery life of both your Magic Keyboard and Apple Watch. If either device is low on power, its functionality might be reduced.
Lastly, if you're still experiencing issues, I'd suggest reaching out to Apple Support for further assistance. To
do so, simply select the "Support" link that is located on the bottom left-hand side of this forum's web page.
Reference:
Thanks for the tip. I'm switching from plugged in to bluetooth (probably temporarily, different desk setup).
I didn't follow the instructions, but did remove just a single fingerprint and readded my main print as Fingerprint 3. Touch ID is working fine again. No restarting, no resetting PRAM, no reinstalling, no safe mode – no Windows 2000/Dell style nightmare routines at all.
Start by trying to change a fingerprint or add a new one if you have spots free.
I have the same issue and resetting SMC does not help... Error is only wiht my MAC Studio M2... My iMAC 24 works fine...
I followed the instructions (If Touch ID isn't working on your Mac) and turned my magic keyboard off and on. That fixed the problem.
Touch ID only works when keyboard is plugged in
