My MacBook recently restarted and has been very slow lately

Question

My MacBook recently restarted and has been very slow lately

Hello, everyone!

Here's info about my computer: MacBook Air 13-inch, 2017 - Monterey ver. 12.6.5).

I've been using it for a long time and it doesn't give me much trouble. Yet, recently it restarted and I was curious to know why (I'm used to it being slow, but it doesn't crash frequently). So I fond the EtreCheckPro and so I decided to "check" if there's "Major Issues", and it found 2.

"Kernel panics" (what I believe is the reason why it restarted) and "Low disk space". I don't know if it is important, but i connected my iPhone to my Macbook to charge it minutes before it restarted.

Oh, I sometimes get that very common trouble of trying to connect my iPhone to my MacBook and it keeps connecting and disconnecting very quickly, but I already found the trick to solve that in this forum.

Ok, back to the main problem, I also have "ESET Endpoint Antivirus" installed but I feel that it only gives me problems. I only installed it because my college provides a license to all students. Sometimes the CPU percentage gets super high and the tasks that require more "% CPU" are the following (more a less):

esets_daemon (at least 10%)
com.eset.endpoint
Google Chrome related tasks
Window Server
kernel_task
mds, launchd, cloudd, and so one

Here's the Apple report when it restarted:

panic(cpu 3 caller 0xffffff800911ce75): assertion failed: IF_FULLY_ATTACHED(ifp), file: /AppleInternal/Library/BuildRoots/ecd310ad-be89-11ed-8c3d-1af29666b4ce/Library/Caches/com.apple.xbs/Sources/xnu/bsd/net/dlil.c, line: 7785

Panicked task 0xffffff95013e0060: 3 threads: pid 335: com.checkpoint.f

Backtrace (CPU 3), panicked thread: 0xffffff8b67705aa0, Frame : Return Address

(...)

Process name corresponding to current thread (0xffffff8b67705aa0): com.checkpoint.fw.filter

(...)

last started kext at 288503874769667: >usb.cdc.acm 5.0.0 (addr 0xffffff7fa161d000, size 12288)

last stopped kext at 286134743523355: >!UAudio 416.2 (addr 0xffffff7fa1623000, size 335872)

Here is the part of the EtreCheck report related to the Major Issues:

Diagnostics Information (past 7-30 days):

2023-06-02 18:30:39 triald - High CPU Use (2 times)

Executable: /usr/libexec/triald

2023-06-02 18:24:06 Kernel Panic (2 times)

Details:

panic(cpu 3 caller 0xffffff800911ce75): assertion failed: IF_FULLY_ATT

ACHED(ifp), file: \/AppleInternal\/Library\/BuildRoots\/ecd310ad-be89-

11ed-8c3d-1af29666b4ce\/Library\/Caches\/com.apple.xbs\/Sources\/xnu\/

bsd\/net\/dlil.c, line: 7785

Panicked task 0xffffff95013e0060: 3 threads: pid 335: com.checkpoint.f

I'll leave the full report in the additional text thing.

Thank you in advance to everyone who took out time to read this and also thank you, Etresoft Inc., for the app.

EtreCheck report, please check "Diagnostics Inf."

MacBook Air 13″, macOS 12.6

Posted on Jun 2, 2023 12:15 PM

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Answer 1

ku4hx

Level 7

23,832 points

Jun 2, 2023 1:05 PM in response to catarina_patricio

What I see with first glance:

"Low disk space - This computer is running critically low on free hard drive space." You need to have 15-20% of your disk totally free and kept that way. The disk is over loaded. Being a very small disk at approx 120 GB you need to move as much USER data to external storage as possible; certainly the non critical stuff. Consider uninstalling apps you don't really need.

You need to completely uninstall your AV app. It's not necessary and can cause problems.

Your disk write speed is very slow at 54 MB/s; read speed is not so bad at 368 MB/s. But both are quite slow per present day standards.

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Answer 2

Jun 3, 2023 12:25 PM in response to ku4hx

After removing the eset av app and cleaning some stuff my write speed is now 353 MB/s and read speed: 1044 MB/s. Huge improvement!

The temperature also decreased.

I'll keep your recommendations in mind.

Best regards and thank you!

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Answer 3

ku4hx

Level 7

23,832 points

Jun 3, 2023 2:51 AM in response to catarina_patricio

"So my thoughts about the eset av being the problem we’re right! But I’ve herd really good reviews about the av. Isn’t it a shame removing it?"

No, it's not regardless of what you're heard.

"Also, will the write and read speed improve when freeing memory? Or it only depends on the characteristics of this model?"

Not really ... maybe. Speed is a built-in function of the drive. If you overburden the drive, speeds might increase if you lessen the load. But I'd not count on it. But then, it won't hurt to try.

You might consider operating from an external SSD. They are relatively inexpensive, and you can increase your speed greatly. My 2016 MBP reads at about 450 MBps and its a 1TB Samsung external T7. At the time, it was about $150US. That's actually slower than the internal drive, but the internal proprietary Apple SSD was not working well and neither did the OWC internal one. So, external it is.

One of many: https://osxdaily.com/2013/06/22/boot-mac-external-drive/

Keep in mind, if you completely botch creating the external boot drive, the working internal drive is still there. So you can always default back to it. You can later use the internal purely as storage if you wish. And you can "play" with creating the external drive as many times as it takes to get it right. Sounds daunting, but just follow the instructions precisely and you'll have a whole "new" Mac.

If you can tolerate Amazon, and you're OK with Samsung, this is a really good deal: https://www.amazon.com/SAMSUNG-Portable-SSD-1TB-MU-PC1T0T/dp/B0874XN4D8

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