MB Air losing functionality

MBAir (shipped with Big Sur 11.5 or 11.5.1) ran beautifully for 10 months, and then 14 months ago, the weird behavior stated. It appears as though the laptop doesn’t know the difference between Sleep mode and Shut-Down, and doesn’t know who it is, or where it is.


1.) When emerging from Sleep Mode, it says that external HDs have been improperly disconnected.


2.) Time Machine ** fails


3.) Whenever I log onto Apple Care + (the dealer gave me 3 years of it), Apple would insist that I was logging on a device physically located in either NYC or Boston.


and 4.) a very scary incident. MON (last week) night and the next morning, Start-Up refused to recognize my User PW (probably a dozen refusals in all). Finally it changed its mind. Until then, my best idea was a ransomware attack but in any case, my laptop was beyond saving..


This could easily be a symptom of a full internal HD, but the below screen shot fails to answer what “Other” (40% of the disc space) is, or how I might regain space from it.


This could easily be a symptom of a full internal HD, but the below screen shot fails to answer what “Other” (40% of the disc space) is, or how I might regain space from it. (I did move 16GB of docs to "MyBork" — 6% of the internal flash drive — with no change in the situation.)


Could all these be the result of internal flash drive sectors going dead?

Could it be solved by an OS upgrade? (I seriously doubt that it's an OS problem. I had the dealer back off my OS 11.5.6 to what it shipped with — either 11.5 or 11.5.1. What I got was 11.5.2. The Bizarre Behavior abides.)


I'll put more elaborate descriptions in a separate post to follow. Here's a brief hardware overview:

 Model Name: MacBook Air

 Model Identifier: MacBookAir10,1

 Chip: Apple M1

 Total Number of Cores: 8 (4 performance and 4 efficiency)

 Memory: 16 GB


Posted on Aug 28, 2023 5:15 AM

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Posted on Aug 28, 2023 5:46 AM

The basic problem is you have a small drive.


Free up storage space on your Mac - Apple Support


What is other: What is “Other” storage on a Mac, and how… - Apple Community


What is purgeable space:

"Purgeable data on macOS refers to files that can be deleted without any impact on the system, such as outdated caches, duplicates, and files stored in iCloud. To see purgeable data, enable the Optimize Storage feature on Mac.2 Purgeable storage is a category of storage space that can be seen when you view your system's storage.0 The appearance of purgeable storage is connected to the feature of Optimized storage in macOS. When Optimized storage is turned on, loads of files get moved into the cloud, and for some of them, actual presence on your drive is optional.3 Purgeable space is a collection of files that are really on disk, ready to be read, modified, or added to at any time, such as files stored in iCloud, dictionaries you haven't used recently, certain large fonts (especially of Asian languages) that you may never or rarely use, movies and TV shows you've already watched (and are re-downloadable from iTunes), and photos and videos in that are synced with iCloud Photo Library (if the Optimize Mac Storage setting is turned on in Photos"


Click the Macintosh drive in Finder, select Get Info and look for the size of Purgeable. I use the paid version of Daisy Disk to safely reduce Purgeable.


Based on your numbered points, I'd guess the drive is either failing or so full the OS cannot properly function. You need 15-20% of the drive totally unused at all times for proper functioning.

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Aug 28, 2023 5:46 AM in response to mrbl

The basic problem is you have a small drive.


Free up storage space on your Mac - Apple Support


What is other: What is “Other” storage on a Mac, and how… - Apple Community


What is purgeable space:

"Purgeable data on macOS refers to files that can be deleted without any impact on the system, such as outdated caches, duplicates, and files stored in iCloud. To see purgeable data, enable the Optimize Storage feature on Mac.2 Purgeable storage is a category of storage space that can be seen when you view your system's storage.0 The appearance of purgeable storage is connected to the feature of Optimized storage in macOS. When Optimized storage is turned on, loads of files get moved into the cloud, and for some of them, actual presence on your drive is optional.3 Purgeable space is a collection of files that are really on disk, ready to be read, modified, or added to at any time, such as files stored in iCloud, dictionaries you haven't used recently, certain large fonts (especially of Asian languages) that you may never or rarely use, movies and TV shows you've already watched (and are re-downloadable from iTunes), and photos and videos in that are synced with iCloud Photo Library (if the Optimize Mac Storage setting is turned on in Photos"


Click the Macintosh drive in Finder, select Get Info and look for the size of Purgeable. I use the paid version of Daisy Disk to safely reduce Purgeable.


Based on your numbered points, I'd guess the drive is either failing or so full the OS cannot properly function. You need 15-20% of the drive totally unused at all times for proper functioning.

Aug 28, 2023 11:46 AM in response to mrbl

You need to uninstall MacKeeper using the developer's instructions and all helper, fixer, AV, speedup apps, optimizers and etc. They can, and often do, disrupt operations in unexpected ways.


Performance returns as "Excellent".


Either I'm blind or the report is incomplete. There is no read/write speeds for the internal drive I can find. Did you allow full disk access if you were asked?


You need to upgrade you OS to the latest available. A 2020 model can run Ventura.

Aug 29, 2023 4:35 AM in response to ku4hx

Thank you, ku4hx, for keeping with my on this.


You need to uninstall MacKeeper using the developer's instructions and all helper, fixer, AV, speedup apps, optimizers and etc. They can, and often do, disrupt operations in unexpected ways.


Is there a better choice of utility? Most of MacKeeper's troubles are 10 years old by now, and get good reviews now. But it does use 18% of RAM, in my latest EtreCheck report. But I'd be willing to follow your recommendation on this.


Either I'm blind or the report is incomplete. There is no read/write speeds for the internal drive I can find. Did you allow full disk access if you were asked?


FDA was granted in my first run with it on 8/10. I bought the Pro version of it, and the "Performance" section now has complete details


You need to upgrade you OS to the latest available.


I promise to do this once I get Big Sur working. I see nothing to indicate that the "Other" bloating is an OS problem.


Again, thanks for staying with me.


Aug 28, 2023 9:55 AM in response to mrbl

ku4hx advised:

Click the Macintosh drive in Finder, select Get Info and look for the size of Purgeable. I use the paid version of Daisy Disk to safely reduce Purgeable.


That reports 138.1MB as purgeable, 1.4% of total "Other". I'm going to need more than that.


Based on your numbered points, I'd guess the drive is either failing or so full the OS cannot properly function. You need 15-20% of the drive totally unused at all times for proper functioning.


That's my aim, and that was the purpose of "MyBork". I won't be able to check RAM or internal drive deterioration until I get a successful install of TechTool Pro — thus far the reinstalls have not been functional. (Actually, they just drew the line as to what a support issue for them)


Let me just understand clearly:

1.) Are all these files like the "preference files" of yore: individual apps create them and if thy don't find them, will create replacements?

2.) While the entire category is not vital to the OS, can I trash the entire set without crippling the apps which may have been using the space?

3.) I've been studying the "Recovery mode" doc. In any case, I'll have to use a TM restore. But my current TM ** can't be verified by Disc Utility, and it can't be written to. Do I know that, at least, it capable of doing a restore?


BTW, I do have an etrecheck report but don't know how to read it.


Thanks, ku4hx. This was more good news than I expected, although questions will continue to arise.

Aug 28, 2023 10:08 AM in response to mrbl

"That reports 138.1MB as purgeable, 1.4% of total "Other". I'm going to need more than that."

I never said that was a definitive solution, just something to check for possible consideration. 138.4 MB is rather small, but then you have a small drive too..


You should delete ONLY data you created, copied to the drive or downloaded. That includes 3rd party apps. There may be other files you can safely delete, but the disk space they take up will be tiny in relations to your user data ... audio-visual being the primary space takers. NEVER delete system files or suspected system data. It's just not worth the risk.


Your TM backup is your TM backup. Verification only when it's needed is not really a good time to do that.


Post the full etrechek report here using the Additional Text icon. It may reveal problems that are relevant to your situation, it may not.


You always have the option to reinstall your OS. But, good backups are a necessity if your data is valuable. If you think your current backups are not good, get a fresh HDD and make one now. A pair would be even better.



Aug 29, 2023 9:28 AM in response to woodmeister50

Wooodmeister50 advised :

Try booting into Safe Mode.


It refused to boot up (10-12 attempts, and aborting at its furthest, 15% through the progress bar and most of the time not even getting started). Finally it did and concluded quickly that I needed to reinstall the OS. Unfortunately it would only install "Ventura".


This maybe a damaged-OS situation, but I have strong reason to think that if it was a clear case of this, such an OS 11.x SNAFU would be abundantly documented by Apple. (I did backtrack from 11.5.6 to 11.5.2, paying for it at an Apple service store. The SNAFU was there in the just in-stalled 11.5.2, but Big Sur ran beautifully for 10 months before the FU emerged). So if a reinstall of 11.5.x ( — I'd asked for 11.5.1) didn't fix it, why should I believe that 14.x would.


I should also admit that I don't upgrade OSs until I HAVE TO, ie. if it no longer works with my apps. I don't depend on the latest/greatest and if my apps work, I stick with the OS and the earlier app versions.


See if that reduces any of the

"other" category.


It never got the chance.

Aug 28, 2023 5:34 AM in response to mrbl

1.) Whenever the laptop wakes up from Sleep mode, it thinks that external storage devices have been improperly disconnected. (Laminate is the TM ** drive, MyBork is routine external HD storage for an undersize internal. Elements is a fresh-out-of-the-box HD.)

Sometimes when I shut down at the end of the day, the next morning it

greets me with a long list of these (41 is the record), indicating that

something invisible had messed with the shut-down. 


2.) this has happened enough with the TM ** HD, that the ** had to be trashed and a new TM ** started. Sometimes, Laminate doesn't even mount at boot-up. 


Disk Utility can't touch it. (DU can do First-Aid on MyBork, but can’t mount it automatically _ I have to dismount manually.) It looks like soon I’ll have to trash Laminate’s ** again.


3.) Whenever I log onto Apple Care + (the dealer gave me 3 years of it), Apple would insist that I was logging on, physically located in either NYC or Boston.


Then there's this disagreement between the listed space used on the internal HD (on the left), and the sum of the major folders inside that HD: 222.68 the former and 170.04 the latter. a 24% discrepancy.


Thank you for exploring this situation.

Aug 28, 2023 10:43 AM in response to ku4hx

There may be other files you can safely delete, but the disk space they take up will be tiny in relations to your user data ... audio-visual being the primary space takers.


Tried that already. transferred 16GB to the external (and deleted it on the internal). The "Other" category didn't budge at all.


NEVER delete system files or suspected system data. It's just not worth the risk.


Agreed, we're only talking reducing the "Other" category. In "Application Support" therein, "com.apple" docs only number 14 and total 8.9MB.


If you think your current backups are not good, get a fresh HDD and make one now. A pair would be even better.


Agreed, I'd never depend on a TM restore from a TM ** I didn't trust. I tried duplicate TM BUs but it seemed a 2d one would only come into play if the 1st one were full. I'll try creating the duplicate with the 1st one not connected.


Here's the etrecheck text (most of which I can read). But at this point I know enough about the situation to be able to steer AppleCare+ away from useless and time-wasting ideas. I'd be very grateful if you could at at the etrecheck text.


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MB Air losing functionality

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