Apple Pay

My account on apple pay says restricted my whole apple pay doesn’t work my mom always sends me money to get food now she cant please help with this issue

iPhone 12, iOS 16

Posted on Jun 2, 2023 9:12 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2023 9:17 PM

Hello graydin!


If your Apple Cash account is restricted


Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases with Apple Pay. You can't send or receive money, or add money to your account. If your account is restricted and there are no instructions provided, contact Apple Support.


As this matter sounds rather urgent, you may want to directly Contact Apple for support and service - Apple Support. Or, to chat with Apple Support using Messages, just tap Here.


I hope this is helpful. Good Luck!




2 replies
Question marked as Top-ranking reply

Jun 2, 2023 9:17 PM in response to graydin

Hello graydin!


If your Apple Cash account is restricted


Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases with Apple Pay. You can't send or receive money, or add money to your account. If your account is restricted and there are no instructions provided, contact Apple Support.


As this matter sounds rather urgent, you may want to directly Contact Apple for support and service - Apple Support. Or, to chat with Apple Support using Messages, just tap Here.


I hope this is helpful. Good Luck!




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