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Cancel free trial button for both Picsart and Photoshop express and photo editor apps is not working

I have not been able to cancel my Picsart or Photoshop express and photo editor apps trial subscription. I have tried through the app itself which directs me to the Apple store. I find subscriptions and cancel free trial subscription button but it does not work. A pop-up window does not come up to confirm a cancellation and it still says it will charge me when the trial period is over. I’ve tried canceling it through my phone settings, and the same thing happens. Clicking on the cancel free trial button is not working. Please help.

iPhone 13 Pro, iOS 16

Posted on Jun 3, 2023 1:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2023 2:07 AM

If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.



Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through app developer.

Get help with subscriptions that are billed through App Developer.



Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.



Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?



6 replies
Question marked as Top-ranking reply

Jun 3, 2023 2:07 AM in response to Pleaseassist123

If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.



Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through app developer.

Get help with subscriptions that are billed through App Developer.



Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.



Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?



Jun 3, 2023 2:08 AM in response to Pleaseassist123

There are two type of subscription

  1. Purchased through App Store (Watch the 1st GIF)
  2. Purchased directly from Third Party App developer (Watch the 2nd GIF)


1st GIF



2nd GIF


If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.


Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.


Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?



Aug 1, 2023 12:45 AM in response to Pleaseassist123

I'm sorry to hear that you're facing difficulties canceling your trial subscription for Picsart, Photoshop Express, and Photo Editor apps. Here are some steps you can follow to try resolving the issue:

  1. Double-check the subscription details: Make sure you are logged into the Apple ID that you used to subscribe to the trial. Go to the App Store, tap on your profile picture (top right corner), then tap on "Subscriptions" to see a list of active subscriptions. Locate the subscription for Picsart, Photoshop Express, or Photo Editor apps and ensure that it is still within the trial period.
  2. Try canceling the subscription from a different device: Sometimes, technical issues can occur on a specific device. If possible, try canceling the subscription from a different iPhone or iPad to see if it works there.
  3. Update your device's software: Ensure that your iPhone or iPad is running the latest version of iOS or iPadOS. Software updates often include bug fixes and improvements that could resolve subscription-related issues.
  4. Restart your device: Sometimes, a simple restart can help resolve minor glitches. Restart your iPhone or iPad and then try canceling the subscription again.
  5. Contact Apple Support: If you have tried all the above steps and still cannot cancel the trial subscription, it's best to reach out to Apple Support for further assistance. You can contact them through the Apple Support website, via phone, or through the Apple Support app.
  6. Check the terms of the trial offer: Review the terms and conditions of the trial offer to see if there are any specific instructions for canceling the trial. Sometimes, certain apps may have unique cancellation procedures.

Remember, it's crucial to cancel the trial before it ends to avoid getting charged for a subscription you don't want to continue. If you cannot resolve the issue through the steps above, contacting Apple Support directly will likely be your best option. They should be able to assist you in canceling the trial and preventing any future charges.

Jun 3, 2023 9:22 AM in response to SravanKrA

Thank you for sharing the apple support link. https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208They asked for my ID and were able to cancel both trail subscriptions.


They said: This is an on going issue in on our system that has been already escalated, we are working to fix it as soon as possible. However you'll be able to cancel future subscriptions.


Cancel free trial button for both Picsart and Photoshop express and photo editor apps is not working

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