You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unknown part massage

does the (unknown part) massage unable the i phone from update the software

iPhone 12, iOS 16

Posted on Jun 3, 2023 5:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2023 6:11 AM

Have you had the battery in your phone replaced recently? If yes, the message indicates that the wrong battery was installed.


Battery Health / Maximum Capacity settings will likely not work correctly, if they work at all and phone may tend to overheat as well.


We can't say whether having the wrong battery will prevent you from updating the software on the phone. What happens when you try?



1 reply
Question marked as Top-ranking reply

Jun 3, 2023 6:11 AM in response to Ogail

Have you had the battery in your phone replaced recently? If yes, the message indicates that the wrong battery was installed.


Battery Health / Maximum Capacity settings will likely not work correctly, if they work at all and phone may tend to overheat as well.


We can't say whether having the wrong battery will prevent you from updating the software on the phone. What happens when you try?



Unknown part massage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.