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iphone 14pro max, frozen screen. Back up not showing when started to substitute new iphone 14pro

my iphone pro max, just used 2 week. now showing black screen only. tried several methods with buttons. but no use. bought new iphone 14 pro and tried to open with same ID. but showing backup only form march 2020. how can get back data and open my Phone?

iPhone 14 Pro Max, iOS 16

Posted on Jun 3, 2023 4:47 PM

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Question marked as Top-ranking reply

Posted on Jun 3, 2023 5:09 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This procedure is guaranteed to work unless the phone has a hardware problem. Contact Apple for repair options in that case.

1 reply
Question marked as Top-ranking reply

Jun 3, 2023 5:09 PM in response to AbuSwalih

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This procedure is guaranteed to work unless the phone has a hardware problem. Contact Apple for repair options in that case.

iphone 14pro max, frozen screen. Back up not showing when started to substitute new iphone 14pro

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