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Cobix44 Author

Level 1

4 points

How to Backup frozen iPhone

My iPhone XR has frozen and I want to backup the data on it

iPhone XR, iOS 16

Posted on Sep 28, 2023 3:30 AM

Top-ranking reply

ProustGiulio

Level 10

212,416 points

Posted on Sep 28, 2023 3:35 AM

Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

If the issue persists, you won't be able to back it up since to perform a backup procedure, you need to interact with the screen. I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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How to Backup frozen iPhone

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