ITunes doesn't always recognize my iPhone.

iTunes doesn't always recognize my iPhone.

If I unplug it and plug it back in iTunes recognizes it.... but if I do much of anything iTunes drops the link.

Windows continues to recognize the iPhone regardless.

The iTunes iPhone connection used to work seamlessly. Not anymore.

Ran the iTunes diagnostic, follows below.

--> Contrary to the diagnostic, there is a working Universal Serial Bus Controller, and the iPhone6s is connected and open.

-------------------------

Microsoft

Windows 10 x64 (Build 19045)


ASUS System Product Name

iTunes 12.12.9.4

FairPlay 2.20.6

iPod Updater Library [Error:0000000D]

Apple Mobile Device 16.5.0.12

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver not found.

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 7.21.0.23


iTunes Serial Number 000001D4604F553C


Current user is not an administrator.

The current local date and time is 2023-06-04 03:49:08.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Display scaling 125.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.19041.789

c:\windows\system32\vcruntime140_1.dll: 14.32.31332.0

c:\windows\system32\msvcp140.dll: 14.32.31332.0

c:\windows\system32\vcruntime140.dll: 14.32.31332.0

c:\windows\system32\msvcp110_win.dll: 10.0.19041.546


**** External Plug-ins Information ****


Bonjour service 3.1.0.1 (333.18) is currently running.


 **** Device Connectivity Tests ****


iPodService not found.

Apple Mobile Device Service 531.100.1.10 is currently running.

iTunesHelper is currently not running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:


iPhone 6s running firmware version 15.7.6

Earlier iPhone models

Posted on Jun 4, 2023 2:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2023 8:12 AM


Hello DanielWade1,


Based on the report you posted, you may have an opportunity to repair or uninstall and reinstall iTunes on your computer. Follow the steps outlined on the article we have linked below in the order that they are listed. This will ensure that you have iTunes and all additional Apple content installed on your PC and provide the best opportunity to resolve your inability to stay connected.


If you can't install or update iTunes for Windows - Apple Support
1. Make sure that you're logged in to your computer as an administrator.
2. Install the latest Microsoft Windows updates.
3. Download the latest supported version of iTunes for your PC.
4. Repair iTunes.
5. Remove components left from a previous installation.
6. Disable conflicting software.
7. Restart your computer.


All Our Best.


Similar questions

1 reply
Question marked as Top-ranking reply

Jun 6, 2023 8:12 AM in response to DanielWade1


Hello DanielWade1,


Based on the report you posted, you may have an opportunity to repair or uninstall and reinstall iTunes on your computer. Follow the steps outlined on the article we have linked below in the order that they are listed. This will ensure that you have iTunes and all additional Apple content installed on your PC and provide the best opportunity to resolve your inability to stay connected.


If you can't install or update iTunes for Windows - Apple Support
1. Make sure that you're logged in to your computer as an administrator.
2. Install the latest Microsoft Windows updates.
3. Download the latest supported version of iTunes for your PC.
4. Repair iTunes.
5. Remove components left from a previous installation.
6. Disable conflicting software.
7. Restart your computer.


All Our Best.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ITunes doesn't always recognize my iPhone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.