User profile for user: luthfiyah
luthfiyah Author
User level: Level 1
4 points

Hi

I bought a laptop online without a receipt and its giving me problems can I still go to the apple store for help ???

iPad (10th generation)

Posted on Jun 4, 2023 11:20 AM

Reply
Question marked as Top-ranking reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
145,225 points

Posted on Jun 4, 2023 11:55 AM

if you have been able to log in and enter your Apple-ID, then the laptop is yours and you can get help here or at the Apple store, but you will need an appointment to get help at the Genius Bar.


If you have not been able to log in and enter your Apple-ID, that laptop is not yours, and no one can help you except the previous owner.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
145,225 points

Jun 4, 2023 11:55 AM in response to luthfiyah

if you have been able to log in and enter your Apple-ID, then the laptop is yours and you can get help here or at the Apple store, but you will need an appointment to get help at the Genius Bar.


If you have not been able to log in and enter your Apple-ID, that laptop is not yours, and no one can help you except the previous owner.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up