Subscription and purchase is not helping with refund
I had an offer for 6 months free Apple Music I didn’t intend to renew it but apple took $10.81 and when I try to ask for a refund the subscription will not pop up.
iPhone 8, iOS 16
Question marked as
Best reply
Hi aniah178,
welcome to the Apple (user-to-user) Community.
Re: "Subscription and purchase is not helping with refund"
Seems a free trial needs to be cancelled at least 24 hours before it expires in order to not be charged for the next month.
You may still need to cancel the subscription to Apple Music, so you don't receive more charges:
How to cancel Apple Music - Apple Support
Else: You could check in the music app to see if you can cancel there
or
What to do: If you want to cancel a subscription from Apple – Apple Support
Learn about special circumstances in some countries and regions.
About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support
If you still can't find the subscription and cancel it, contact Apple Support.
________________________________________________________________
Re Refunds:
If the money has been deducted (not pending):
How to: Request a refund for apps or content that you bought from Apple – Apple Support
NB: If you request a refund, you need to wait for Apple to approve it. If you receive a message from Apple.
that your refund has been approved, it will be refunded to the same payment method that was used,
How long refunds from the App Store or other Apple services take:
Check the status of a refund for apps or content that you've bought from Apple – Apple Support
____________________________
If you need more help / support:
You might want to reach out to the Billing Support Team who could likely access your account details:
(Eg: online chat / phone / eMail etc)
There is a "Get Support: start now" link (or an app) at the bottom of their webpage (link below)
Subscriptions and Billing - Official Apple Support
All the best :-)