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I’m having problems with printers and my iMac. At beginning i can install and print, but after a while i can’t use the printer although i can access it’s console through the browser. I tried to reinstall it but to no avail.
I already had this problem with canon, kyocera and riso machines. All in different windows network environment.
Is it a known problem? is there a solution for it?
iMac 27″, macOS 10.15
Hi den.thed,
read about it here somewhere and sure tried it. still doesn’t work.
funny thing is, i can communicate with the printer through it’s browser console and i’m able to send a text page printing order. that works!
but i can’t print normally from any other application on my iMac.
Have you tried resetting the iMac's printing system?
see > Reset the Mac printing system to solve a problem - Apple Support
Please tell us exactly how you are attempting to connect the printer. Remember we cannot look over your shoulder so we rely on you to write a description that paints a clear picture for us. Also, I did not see where you mention the connection type, i.e. Wi-Fi, USB, Ethernet, etc.... that is critical to assisting.
(Sorry! new to Discussion Forums)
i’m connecting via ethernet. everything else (internet/email and the printers web browser console) works.
the same thing happened where i worked before:
i could access and correctly use the various printers available, and all of a sudden they stopped working but only for me. everyone else could use the printers.
Could it be due to the fact that in both cases i have the only mac in a windows environment?
Thanks for letting us know you are connecting via Ethernet. Please, first Reset the printing system as you have been instructed. Then please add a network printer per the instructions in the article link below:
https://itss.d.umn.edu/services/printing/mac-printing
It is important you know the IP address of the printer first, if you do not then look in the printer's manual on how to print out the device's IP address. This is the address you will be making a connection to.
den.thed beat me to it, I completely agree on first attempting to Reset the Printing system and then add the printers. This action tends to handle most persistent printing issues.
Printing problems with MacOS 10.15.7 Catalina
