Pro Display XDR Power plug

davidir wrote:

Apple Support says the plug in click noice is normal and no problem.

The little surface damage could

be a sign for a problem of too much power input of the display. But I only could describe the little damage without the photos.

I send the photos to my dealer and they say thats not a problem, the clicking plug in sound is normal and the very little surface damage maybe only cosmetic.

So it seems it is no real problem. The only thing which is not so clear is this little surface damage.

You can focus on this, or can focus on using your Mac and your display for what you bought it for.

Your choice.

I’m still mildly surprised you’re even yanking plugs. Most Mac and most display plugs get plugged in when purchased, the plug at the wall end socket might get unplugged a few times for moves, but the chassis end only gets unplugged when decommissioning the Mac or the display or when the cord is damaged.

Borrow or acquire a toddler, or a pet rabbit, if you want plug or cord damage. 🤪

A noise at power up is normal for pretty much everything with a self-selecting multi-voltage power supply, and that socket looks, well, pristine.

Symptoms of electrical problems include physical damage to cabling or connectors, degradation of materials, scorching, smoke, tripped circuit breakers, self-illuminating cables and connections, flames, and similar.

Without a similar Mac handy to check (and that can also be unplugged for a look), that looks very much like a C5 socket. The one photo here of the male connector only partially shows the labeling on what looks like a C6 male too, and what looks like a C5 female is unlabeled.

There’s a picture of a C5 female and C6 male bottom center here: https://upload.wikimedia.org/wikipedia/commons/0/00/Cable_Connector_Reference_Chart.pdf

But I see no reason for unplugging this iMac, nor for replacing any cables.

If you want an official answer, contact Apple Support and ask them to confirm the iMac emits a pinging noise on initial power connection. Or stop by an Apple Store, and explain your concerns to them, and ask if they’re willing to un-plug and re-plug a display iMac. (Preferably if it’s quieter than the stores I’ve been in recently, too.)

TL;DR: looks fine, seems fine, sounds fine.

davidir wrote:

I pluged the power cable of my new Pro Display XDR into the display and there was a very slight noise like switching.

Equipment capable of operating at multiple voltages using voltage switching can make a noise when selecting the voltage, yes.

davidir wrote:

I would have no problem with the clicking noice and the little surface damage inside the plug, if someone can tell me for sure that this is no harm for the display itself.

There is no plug damage here, and the noise on power-up is normal.

I would ignore it. In future, connect to thr power outlet as a last step, not first.

No, but as a precaution you can schedule a repair appointment at your Apple Store. They’ll check it out for free.

I would replace the cable either by scheduling an Apple in-store repair appointment or buying from a local shop. Don’t ask for permission from Apple Support, not necessary.

The power adapter cable plug is not meant to be unplugged from the back of the display once plugged in. Use the power outlet side of the cable to plug and unplug the display.

If for whatever reason, the adapter plug needs to be re-connected, do that before connecting to the wall/strip outlet.

If, also for whatever reason, you ignore these common-sense tips and connect the display side last, ignore clicking noises.

And finally, if you can’t ignore the clicking noises, vent your frustration to Apple here Feedback - Displays - Apple. Do not call Apple Support and do not email your “dealer”…

…have a nice day.

davidir wrote:

So it seems these signs of wear are normal?

What wear?

I’m also unclear why you’re pulling the plug all that often, as a Pro Display never seemed all that portable. If you’re concerned about power surges or such, a switched surge suppressor or battery backup would be a common choice.

I will try to contact Apple Support again to get an offical answer.

Let us know what they state.