Cannot reset end-to-end encrypted data to finish setting up iCloud

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Level 1

15 points

Cannot reset end-to-end encrypted data to finish setting up iCloud

I have a notification in the System Settings app to "Update Apple ID Settings". When I click Continue, I am then prompted to enter my Apple ID password followed by my Mac password, followed by this screen:

I do not know my iCloud Security Code and frankly have no recollection of ever setting one up in the first place, so I click Forgot Code, which brings me to this screen:

I do not have another device. So let me just pause here by calling out how horrible this UX is. My only option here is to cancel or Use Other Device, but again I do not have another device! When I click Use Other Device, I am presented with this screen:

Since I do not have another device to approve this MacBook Pro with, I select Can't Approve, and am then presented with this:

THAT'S IT!?! No explanation or option to actually reset my end-to-end encrypted data to finish setting up iCloud? What the **** am I supposed to do at this point? I have zero problems resetting my data - I DON'T EVEN USE iCLOUD! But this notification to Update Apple ID Settings never goes away regardless of me being signed in or not. I just want this notification to go away!

I just bought this computer a few weeks ago and this started happening after I updated the OS to Version 13.4 (22F66). I have already spent hours on the phone with Apple Support trying to figure this out, giving them control of my screen, signing in, signing out, booting in safe mode, etc. The most recent session I had with them resulted in me reinstalling the OS and they were supposed to call me back but never did. So here I am, hoping somebody can help me get out of this loop.

MacBook Pro 16″, macOS 13.4

Posted on Jun 5, 2023 8:19 AM

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Answer 1

Goatbamf Author

Level 1

15 points

Jun 7, 2023 2:29 PM in response to nathan430

Hi Nathan,

TL;DR this is a known issue with no solution as of now

I did reluctantly call back and reexplain my issue for a third time. I told the advisor that my case had already been escalated to a senior advisor twice previously, yet they insisted on going through the trouble shooting steps with me again as if this was my first call. Finally being fed up, I insisted they transfer me as I was convinced they weren't going to solve it over the phone and I no longer wanted to go through those steps. At that point I just wanted the issue acknowledged, and they told me they'd call me back "in one minute" because they were having trouble transferring me. 10 minutes later, no call, so on to call number 4 and getting transferred to another senior advisor. This time the advisor said they were aware of this issue as they had seen it a week or so ago and would keep me informed.

All in all I think I spent something like 3 hours with Apple Support over this.

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Answer 2

muguy

Level 10

91,148 points

Apr 15, 2024 6:58 AM in response to Goatbamf

Recommend first upgrading to the current MacOS version, 14.4.1

then trying set up again

if the issue persists, you could try booting in safe mode first

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Answer 3

nathan430

Community Specialist

Jun 7, 2023 11:16 AM in response to Goatbamf

Hey there Goatbamf,

Thanks so much for using Apple Support Communities.

If you've already been working with Apple Support then we would recommend that you continue to do so. If you didn't receive a callback, go ahead and reach back out to them directly and provide the case number that you were given when you initially reached out to AppleCare. This will allow an advisor to keep working on the issue with you, including any advanced troubleshooting deemed necessary to get you back up and running.

You can start a new request for support here: Get Support

We hope this does the trick for you!

Cheers.

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Answer 4

Apr 14, 2024 7:06 PM in response to Goatbamf

Ok it Didn’t work at all

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Cannot reset end-to-end encrypted data to finish setting up iCloud

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