HyperDrive Dual HDMI 10-in-1 Travel Dock model: HDM1H-GL-51, Item: HDM1H-GL-51

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HyperDrive Dual HDMI 10-in-1 Travel Dock model: HDM1H-GL-51, Item: HDM1H-GL-51

I purchased a HyperDrive Dual HDMI 10-in-1 Travel Dock model: HDM1H-GL-51, Item: HDM1H-GL-51 to use with my 2021 MackBook Pro. My Apple MacBook is running an Apple M1 Max chipset.

I bought the unit to run 2 monitors in extended mode and 1 webcam. The other ports were for expandability if I ever wanted them. Paid $199. At the same time, I purchased 2 USB-C to HDMI cables to connect the monitors to the HyperDrive. Paid $50.

The Hyper unit is plug and play and connected immediately. 2-weeks after purchasing it however, I was on a Zoom call and one of my screens locked up. The only way to unlock it was to disconnect the HyperDrive from the laptop and plug it back in. I was disconnected from my Zoom call in the process.

A few days later, it happened again. This time I was not on a call. Then it happened again. I exchanged the HDMI ports on the Hyper Drive and eventually the issue happened again, but it moved to the other monitor – confirming the issue is the HyperDrive unit.

I called Hyper Technical Support. They instructed me to go to support.apple.com and run diagnostics. I did that – no issues found.

Days later – it happened again and I called Hyper Technical Support again. This time they told me that this is a known issue with the Apple M1 and M2 chipsets and there is no known work around.

I am outside of the product return window and cannot return the device any longer, so I am out $250.

Has anybody been able to get this to work?

MacBook Pro (2021)

Posted on Jun 5, 2023 2:31 PM

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Answer 1

Top-ranking reply

Grant Bennet-Alder

Level 10

142,807 points

Jun 5, 2023 3:17 PM in response to Swenson0110

The Apple standard for its built-in hardware-accelerated displays, makes them suitable for full-motion video for production/display of cinema-quality video with NO dropped frames, and NO dropouts or partial-blank scan lines due to memory under-runs or other issues.

To support multiple displays at that standard on one cable out of the Mac, the cable must be a Thunderbolt cable, connecting to a genuine Thunderbolt device (Dock or Display) as the first device.

That Dock uses a lower-bandwidth USB-C connection to the Mac. It is a DisplayLink Dock. NOT suitable for full motion Video or teleconferencing.

DisplayLink technology creates a "fake" display buffer in RAM, sends the data out over a slower interface to a stunt box with DisplayLink custom chips that put that data back onto a "legacy" interface. It is not a true "accelerated" display, and it can suffer from lagging. Just adding the DisplayLink Driver is not adequate to get a picture -- you need a DisplayLink "stunt-box" or a Dock that includes DisplayLink chips.

————

It may be acceptable for a second display showing slow-to-change data such as computer program listings, stock quotes, or spreadsheets, but NOT for full motion Video, not for Video editing, and absolutely not for gaming. Mouse-tracking on that display can lag, and can make you feel queasy.

In a pinch, it may even play Internet videos (as one user put it) “without too many dropped frames".

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Answer 2

Jun 5, 2023 3:21 PM in response to Swenson0110

Your Mac can support up to two displays if it has the 'Pro' processor, and up to four if it has the 'Max' processor.

Just plug them directly into ports on your Mac, and live happily ever after.

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Answer 3

Swenson0110 Author

Level 1

11 points

Jun 6, 2023 3:37 AM in response to Grant Bennet-Alder

Re: "To support multiple displays at that standard on one cable out of the Mac, the cable must be a Thunderbolt cable, connecting to a genuine Thunderbolt device (Dock or Display) as the first device." - Is there such a device?

Thank you

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