I bought an Apple Music family subscription and added my boyfriend to it, but he is still not able to access it

We have tried everything, and I have already been billed for the family sharing plan, but he is unable to access Apple Music. He can use Apple TV via family sharing but not music. Apple Music keeps asking him to pay for a new plan.


[Re-Titled by Moderator]

iPhone 13

Posted on Jun 5, 2023 3:40 PM

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Question marked as Top-ranking reply

Posted on Jun 6, 2023 7:44 AM

Can he see the shared plan in Settings ➜ Family?


Is the Apple ID he is logged in at Settings ➜ Account ➜ Media & Purchases the same one you added to Family Sharing?


Can you post a screen shot of what he sees, when you say it is asking him to pay for a new plan?

5 replies

Jun 7, 2023 1:10 PM in response to anishka21

Can he see the Apple One subscription on his own device under Settings ➜ Family specifically?


If he can, then he should just be able to open the Music App, and access the shared subscription directly in the "Listen Now" tab.


The expired student subscription will continue to show up there, but that has no bearing on his access to the shared one from Apple One. The shared Apple One plan and included subscriptions will not appear for him under his own subscriptions. They should only appear as shared in the Family section of the Settings app in his profile there, under "Subscriptions You have access to".

Jun 12, 2023 11:07 AM in response to sjc9906

Thanks for sharing! I'm not sure why family sharing is not working anymore! On my side it shows that I'm sharing my music and apple tv subscriptions but for him there's no option. It's weird because we had been sharing my apple tv subscription for a while last year, but I cancelled my plan a couple of months ago and have just restarted and now it won't let me share it!

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I bought an Apple Music family subscription and added my boyfriend to it, but he is still not able to access it

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