My phone is locked by carrier . They (straight talk/Verizon) says it’s unlocked on their end but it say locked on ma phone still

If your iPhone is saying that it’s still locked but your carrier says it’s unlocked, you might need to do a few more steps to finalize the process.

Here’s what you can do:

1. Restart your iPhone: This is the simplest step, but it’s often overlooked. Just turn off your iPhone, wait a few seconds, then turn it back on.

2. New SIM Card: If you have another carrier’s SIM card available, try inserting it into your phone. This can often trigger the phone to complete the unlocking process.

3. Restore your iPhone: Back up your iPhone to iCloud or your computer, then erase and restore your iPhone using that backup. This should prompt the unlocking process to complete. Be warned, this is quite a drastic step, so consider it as a last resort.

4. Contact Carrier Again: If none of the above steps work, you should contact your carrier again. It’s possible that the unlock request didn’t process correctly on their end.

5. Contact Apple Support: If your carrier insists that they’ve unlocked your iPhone but it’s still not unlocked, you can contact Apple Support for further assistance.

Remember to backup your iPhone before performing major troubleshooting steps to prevent any data loss.

Straight Talk / Verizon is lying to you.

Try to visit a carrier store where a real person can check your phone. Don't leave the store until the phone displays No Sim Restrictions.