Ace Office will not open on my new Mac. It crashes immediately and gives me a document recovery message. Anyone know what, if anything, is to be done.

wjowen123 wrote:

Has anyone figured out how to fix this problem?

I have a brand new macbook air and can not use ace office.

please advise. thank you.

I would suggest one of the following – take your pick:

• Using Pages, Numbers, and Keynote (included with your Mac)
• Using the free Web-based versions of Microsoft Word, Excel, and PowerPoint, in a Web browser
• Paying for Microsoft Office Home & Student (one-time purchase)
• Paying for Microsoft 365 (subscription)
• Installing LibreOffice (which is free, although the developers are happy to to accept donations)

and uninstalling Ace Office (the application; not your documents).

Haha! I hadn't even scrolled down to look at the specifics. I posted the App Store link just as a way to avoid downloading the app from an aggregate site. As you know, these are mostly just vectors for adware.

Last change to the app was 2019, where all the developer did was change the name. So Catalina, at the latest, was the last time they touched this thing.

Has anyone figured out how to fix this problem?

I have a brand new macbook air and can not use ace office.

please advise. thank you.

Just wanted to mention, I have downloaded apps from Softpedia for more years than I can remember without getting any adware. I believe MacUpdate was an issue in the past but doesn't seem to be the case for quite awhile.

VikingOSX wrote:

I am surprised that Apple has not booted this vendor's app from the Mac App Store by now.

There are still quite a few apps that run on earlier versions of macOS/OS X on the App Store.

That is true. All of the aggregate sites used to be practically nothing but a good way to end up installing malware. Eventually, users caught on and virtually stopped going to these sites. That cut into not just the revenue they made with each adware attachment, but no one was seeing/clicking the on-site ads, either.

I think it was two years ago now, I looked up the number of visitors at various sites like MacUpdate and downloads.com. The fall off of visitors by month was pretty dramatic.

I haven't had much need to get any apps from such sites, but when I have recently, I got the app and not a stub installer that always puts adware on your computer first.

Here's another office suite that you could try: LibreOffice.

It's Free and Open Source software. You can donate money to the developers if you like, but it's not mandatory. Version 7.5.4 requires Mojave or better – but Version 7.4.7 will run on High Sierra.

https://www.libreoffice.org/

https://www.libreoffice.org/download/download-libreoffice/

If I click on the vendor link (CYNOBLE TECHNOLOG…) in the App Store, it brings up a non-secure Web page with the title "Build Great Apps". The page looks like an advertisement for a firm that doesn't want to be an application vendor themselves, but to be an OEM application supplier to other companies.

The page mentions all of ONE application ("Final Video Player"). No mention of Ace Office.

The App Store description says "Requires macOS 10.9.0 or later." 10.9 was Mavericks, released in October 2013. The App Store description gives the copyright date for the program as 2019. That was before Big Sur, Monterey, Ventura, Sonoma, or Apple Silicon Macs were out. Possibly also before Catalina was out.

The last update in the App Store was 5 years ago. There was a release to "Support 10.14" (Mojave) "better."

I would not be surprised to find that this application is dead as a doornail and that it is time to move on.

The app is available directly from the App Store.

Kurt Lang wrote:

The app is available directly from the App Store.

and states its compatibility is with macOS 10.9.0 or later. Sure. 🙃

Hi, RuedesMartyrs, see if you need an updated version? Recent version is 1.2, available here: https://macdownload.informer.com/ace-office/

John b

FWIW, the last update for Ace Office was 4 years ago. You don't state how new your "new computer" is but it's possible the software is not compatible.

I am surprised that Apple has not booted this vendor's app from the Mac App Store by now.

FWIW, apparently Ace Office is no longer supported and hasn't been updated for 5 years now. There is no fix.