I’m trying to figure out why my xs smart battery’s case stopped working with my CarPlay in my 2018 GMC Sierra truck?
i noticed it stopped around one of the latest iPhone updates anyone having the same issue?
iPhone X, iOS 16
Hi Sandi1211,
Because this issue affects multiple Smart Battery cases, you will need to contact Apple Support directly if you have already worked through the steps mentioned in If you need help with CarPlay - Apple Support to have them check into a solution.
Regards.
Hi Sandi1211,
We want to help, however, we'll need some additional information, in order to provide applicable steps.
What exactly is not working with your Smart Battery Case?
Is it not charging your iPhone? Or, is the case not charging?
How are you connected to CarPlay? Bluetooth or USB cable?
In the meantime, here's a great page about the Smart Battery Case, which also has some troubleshooting included:
Charge your iPhone with your Smart Battery Case - Apple Support
Thanks!
Hi, thanks for responding to my post.
I'm having issues with my CarPlay working when connected to My iPhone 10 which is attached to the XS Smart Battery Case connecting to CarPlay in my 2018 GMC Sierra Truck.
Both iphone and Apple Smart Battery Case are functioning, charging properly and charged fully when I plug it into my CarPlay using via USB. It just stopped connecting recently.
I know it’s my XS Smart Battery Charging Case because when I remove the case from my iPhone, it connects to CarPlay via USB.
I have 2 other Apple Smart Battery Charging cases that are also fully functioning and when attaching the other 2 Apple Smart Battery Cases, the same issue happens where it will not connect to CarPlay while attached to iPhone.
If I remove the any of my Apple Smart Charging cases from my iPhone and connect only the iPhone to CarPlay, it works that way.
I have done all the trouble shooting Apple has suggested online.
I have also checked for software updates on both my iPhone and 2018 GMC Sierra Truck’s CarPlay and everything is up to date.
I have also uninstalled and reinstalled CarPlay from my iPhone and rebooted iPhone and I’m still having the same issue
just wondering if anyone has had similar issues using an Apple Smart Battery Case using CarPlay via usb.
I only noticed this since one of the most recent iPhone software updates.
why did my smart battery case stop working with apple carplay?
