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My wife and I just got iPhones for the first time, converting from android phones. We have iPhone 14's. I don't know what I did, but when people dial my cell phone number, it rings on her phone. How can I fix that?
[Re-Titled by Moderator]
Re: "when people dial my cell phone number, it rings on her phone.
How can I fix that?"
Wondering if you inserted your SIM card in the other phone by mistake.
or
Maybe calls divert to your wife's phone if your iPhone is not available ?
If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
or
If your iPhone is not working right, try re-starting it:
How to: Turn iPhone on or off – Apple Support
_______________________________________________________
Else: You might re-check the cellular settings on your iPhone:
View or change cellular data settings on iPhone – Apple Support
Maybe you want to use 5G:
Use 5G with your iPhone – Apple Support
Also:
Make calls using Wi-Fi on iPhone – Apple Support
______________________________________________
If problem still remains:
Get information about your iPhone – Apple Support
says:
Go to Settings > General > About.
You can check the info., listed is all correct for yourself and your iPhone.
_____________________
More support if needed:
You might want to reach out to the iPhone Support Team:
There's a "Get Support - start now" link (online chat, phone, eMail etc.)
at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
Re: "when people dial my cell phone number, it rings on her phone.
How can I fix that?"
Wondering if you inserted your SIM card in the other phone by mistake.
or
Maybe calls divert to your wife's phone if your iPhone is not available ?
If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
or
If your iPhone is not working right, try re-starting it:
How to: Turn iPhone on or off – Apple Support
_______________________________________________________
Else: You might re-check the cellular settings on your iPhone:
View or change cellular data settings on iPhone – Apple Support
Maybe you want to use 5G:
Use 5G with your iPhone – Apple Support
Also:
Make calls using Wi-Fi on iPhone – Apple Support
______________________________________________
If problem still remains:
Get information about your iPhone – Apple Support
says:
Go to Settings > General > About.
You can check the info., listed is all correct for yourself and your iPhone.
_____________________
More support if needed:
You might want to reach out to the iPhone Support Team:
There's a "Get Support - start now" link (online chat, phone, eMail etc.)
at the bottom of their website (link below):
iPhone - Official Apple Support
All the best :-)
As you get started … Mr Finch’s admonition bears repeating:
DON’T share a common AppleID. Doing so will only result in frustration.
Make sure that each family member has a unique Apple ID - Apple Support
Thanks brbo for your suggestions regarding people calling my cell phone and it ringing on my wife's phone instead. I tried all your suggestions, but unfortunately none of them worked. Then I contacted Apple, but after an hour on the phone with them, and having them try many things - none of which solved the problem - they suggested they contact my carrier. I did, and after 2 more hours on the phone with them, the Tech Dept. had me turn off my phone, then restart it while they reset the phone from their end. Problem solved.
Thank you kindly for your thoughtful reply, and for working your way trough all the possibilities. Grateful for your description of what you went through to solve the issue, and for sharing your experience with us. Good to know you solved the issue.
Cheers!
Welcome to the Apple Ecosystem.
I’m convinced that no one knows every facet of it; although some members here come pretty close ! 😉
You’ll undoubtedly have a bit of a learning curve … so come back here often … I trust you’ll find ownership to be a good experience.
This can also happen if you share an Apple ID with her. Everyone should have their own Apple ID, or bad things will happen. This potentially being only one of them.
I like your first name Lawrence. It’s mine too.😊 As for you suggestion, we have different Apple ID’s so that wasn’t the problem.😉
iPhone 14 phone call issue
