The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

abhijith151 Author

Level 1

5 points

unable to use touch id in this iphone

How to fix the problem of ‘unable to use Touch ID in this phone’?

iPhone SE, iOS 14

Posted on Jun 7, 2023 1:30 AM

Top-ranking reply

ProustGiulio

Level 10

212,416 points

Posted on Jun 7, 2023 1:36 AM

If you already tried (to no avail) all the steps provided in these support articles:--> Use Touch ID on iPhone and iPad and/or:-->If Touch ID isn't working on your iPhone or iPad , I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

View in context

unable to use touch id in this iphone

Similar questions