Apple TV + app on LG smart tv keeps logging me out

Never happened before. Now it’s constant after LG app update. Any help?

Posted on Jun 7, 2023 3:13 AM

Reply
Question marked as Best reply

Posted on Jun 8, 2023 12:51 PM

Hi Jeffe Aronson,


We can recommend fully resetting the Apple TV app using the steps below:


"If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.


  1. In the Apple TV app TV app, navigate to Settings. 
  2. Go to Reset, then select Reset. 
  3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV."


If the same thing keeps happening, if possible uninstall the app entirely from your smart tv and reinstall it. This may not always be the case, and we'd recommend contacting LG to see if that is an option they offer.


Beyond that, if this was an LG system update that lead to this issue, we'd recommend following up with them.


Take care.

6 replies
Question marked as Best reply

Jun 8, 2023 12:51 PM in response to Jeffe Aronson

Hi Jeffe Aronson,


We can recommend fully resetting the Apple TV app using the steps below:


"If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.


  1. In the Apple TV app TV app, navigate to Settings. 
  2. Go to Reset, then select Reset. 
  3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV."


If the same thing keeps happening, if possible uninstall the app entirely from your smart tv and reinstall it. This may not always be the case, and we'd recommend contacting LG to see if that is an option they offer.


Beyond that, if this was an LG system update that lead to this issue, we'd recommend following up with them.


Take care.

Sep 16, 2023 9:31 AM in response to Jeffe Aronson

hello...having same issue, on BOTH LG and samsung smart TVs, seems like Apple TV+ app is signing off every time TV is turned off as have to repeatedly log in every time open the app. Saw mention about "auto defaulted to require sign in every time", but cannot figure out how to do that. Went to computer to see if could see any settings there, but could not find anything that would pertain to the television App. Any suggestions? Thank you

Apple TV + app on LG smart tv keeps logging me out

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