my iPhone had an update and now it won't turn on

my iPhone had an update last night and now it won't turn on, the screen is black.

What to do?


Posted on Jun 7, 2023 4:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 7, 2023 5:09 AM

If you already tried (to no avail) all the steps provided in the support article that led you here, it could be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:



1 reply
Question marked as Top-ranking reply

Jun 7, 2023 5:09 AM in response to noteworthyaria

If you already tried (to no avail) all the steps provided in the support article that led you here, it could be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iPhone had an update and now it won't turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.